Complaints & Customer Care
If something went wrong with a move booked with Agarwal Packers and Movers, Dehradun, tell us. This page explains how to raise it, what to include, how damage claims work and where to go if it is not resolved.
Many unrelated businesses use the Agarwal name. We can only resolve bookings made with us at 175, EC Road, Race Course, Dehradun, Uttarakhand 248001. Complaints about another business need to go to that business. How to check it was us.
How to raise a complaint
We aim to acknowledge every complaint quickly and tell you who is handling it.
What to include
Your consignment number is the one you use on the track your consignment page.
Damage or missing items
- 1
Note it on the delivery receipt
If you see damage or a missing carton while we unload, write it in the remarks on the delivery receipt or packing list before signing, and tell the supervisor on site.
- 2
Take photos straight away
Photograph the damaged item and its packing from a few angles. Keep the packing material until the claim is settled.
- 3
Tell us with the details
Send the photos and your consignment number by WhatsApp or email so the complaint is on record with a date.
- 4
Claim with the insurer if you took transit insurance
If goods-in-transit insurance was arranged, the claim is made with the insurer under that policy. We will help with the documents they ask for. Insurers set their own notice period, so start early.
If it is not resolved
Reply on the same WhatsApp or email thread and ask for the complaint to be escalated to the office management in Dehradun. Keeping everything on one thread keeps the full history in one place.
If you are still not satisfied, you have independent options:
- National Consumer Helpline: call 1915 or register a grievance at consumerhelpline.gov.in.
- Consumer commission: file a case online through e-Daakhil (edaakhil.nic.in).
Frequently Asked Questions
What is the Agarwal Packers and Movers Dehradun customer care number?
Call or WhatsApp +91 93681 08590 (Dehradun) or email info@agarwalpackersnmovers.in. Our Bhopal office is on +91 88273 96002. These are our only phone numbers.
How do I raise a complaint about my move?
Call, WhatsApp or email us with your consignment number, both addresses, what went wrong and photos of any damage. Sending it in writing, by WhatsApp or email, gives you a dated record.
How do I claim for goods damaged during shifting?
Note the damage on the delivery receipt before signing, photograph the item and its packing, and send the photos with your consignment number to us. If you took goods-in-transit insurance, the claim is made with the insurer under that policy and we will help with the paperwork.
Where can I file a consumer complaint if the issue is not resolved?
You can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, and file a case with the consumer commission online through e-Daakhil at edaakhil.nic.in.
My complaint is about a different Agarwal packers and movers company. Can you help?
Many unrelated businesses use the Agarwal name. We can only resolve bookings made with Agarwal Packers and Movers, 175, EC Road, Race Course, Dehradun, Uttarakhand 248001. If your booking was with another business, please contact that business directly. If you are not sure, call us and we will check our records.
Agarwal Packers and Movers — 175, EC Road, Race Course, Dehradun, Uttarakhand 248001 · +91 93681 08590 · Contact · Packers and movers in Dehradun